Question 1

Can I give monthly?​

Accepted Answer

Yes, you can set up a monthly donation to help feed those in need. On the donation screen, select the 'Monthly Donation' option and choose the amount you wish to give each month. You will receive an email notification each month confirming your donation.​

Question 2

Can I request a refund and how does it work?

Accepted Answer

Donations are generally non-refundable. However, if you made a donation in error (such as an incorrect amount or duplicate transaction), please contact us within 15 days with your payment details. We will review your request and, if approved, process the refund to your original payment method.

Question 3

Why do we spend on raising funds?​

Accepted Answer

Fundraising helps us sustain and expand our programs, significantly increasing our impact. For every £1 spent, we generate £10 in donations, allowing us to support even more people in need. This investment maximizes our reach and effectiveness.​

Question 4

How do I know my financial information is protected?​​

Accepted Answer

Ensuring the highest level of security is our top priority. Our app adheres to the latest security standards, emphasizing the protection of your personal and financial information. We partner with Amazon Payment Services to securely process all payment transactions. Amazon Payment Services, a globally recognized and Level 1 DSS PCI compliant company, securely handles your financial data on our behalf.​ Our servers and website use HTTPS to ensure secure connections. We validate but do not store your credit card information, and the app does not access any additional personal data. All communications are encrypted end-to-end using SHA-256 with RSA encryption. Any unintentional donations are promptly refunded.​

Question 5

Can you help me calculate my Zakat?​​

Accepted Answer

Yes, we can help! Our Zakat calculator allows you to calculate your Zakat in detail. Additionally, we can help you track your Zakat donations, ensuring you stay informed about your contributions.​​

Question 6

Is it acceptable from a religious perspective to give Zakat toward any of EFB programs, or does the program have to specify Zakat?​

Accepted Answer

Yes, it is permissible under Islamic law to donate zakat to the Egyptian Food Bank's programs, but only if it is clearly directed to those who are legally entitled to zakat, i.e., the poor and needy.

Question 7

What is the administrative cost on Zakat Donations?​​

Accepted Answer

100% of your zakat donation gets used in zakat-eligible ways! We follow the practice endorsed by most scholars, stating that Zakat collectors are one of the eight groups eligible to receive Zakat. Only 6.6% of your donations go towards administrative costs which are also considered as Zakat.​​

Question 8

How can I change or cancel my subscription​?​

Accepted Answer

To edit or cancel your subscription go to your Profile > My Donations > Monthly Subscriptions > Edit or cancel any subscription you have on your account.​ You may also change or cancel your monthly donation at any time by clicking the link in the footer of your email receipts.​​

Question 9

Can I make a Sadaqah Jariyah through EFB?​​

Accepted Answer

Yes, we have several programs specifically designed for Sadaqah Jariyah, allowing you to make ongoing charitable contributions that benefit others continuously.​​

Question 10

Who receives the Odheya and the meat from the sacrifice programs?​​

Accepted Answer

Beneficiaries include widows, orphans, the destitute, elderly individuals, people with disabilities, refugees, and those affected by crisis. We attempt to reach individuals who live in areas that are hardly accessible. These groups often cannot afford meat and suffer from diets lacking in calories and nutrition.​​

Question 11

Where did the concept of Egyptian Food Bank come from?​

Accepted Answer

The idea emerged in 2004 at the initiative of a group of Egyptian businessmen who noticed the massive amount of food waste, while millions of families suffered from food shortages. Their vision was to redirect surplus edible food to those who needed it, in an organized and sustainable manner.

Question 12

Why do you have admin costs?​

Accepted Answer

Admin costs cover essential expenses like salaries, rent, shipping, and utilities, ensuring our operations run smoothly and effectively. These expenses ensure our organization runs efficiently, allowing us to focus on delivering the maximum impact with your donations.

Question 13

How do we spend your donations?​

Accepted Answer

We ensure your donations are used effectively to support those in need. 93.4% of your donations go directly to providing food and support for those in need. Administrative costs are kept to a minimum at 6.6%​.

Question 14

Why is a second confirmation step necessary for some donations?​

Accepted Answer

Some card issuers may require additional identity verification steps, such as fingerprint recognition or text message codes. These steps depend on your card issuer's policies. Circle of Humanity's donation process will guide you through these verification steps to ensure a smooth and secure transaction​​.

Question 15

Do we accept in-kind donations?​​

Accepted Answer

Due to logistics and costs, we only accept in-kind donations from corporations, manufacturers, and other NGOs. The process of packing, shipping, and distributing items from individuals presents significant limitations and may be very costly​​.

Question 16

What happens to the surplus food donations received by EFB?​

Accepted Answer

Surplus food donations are distributed strategically through our network of CBOs and initiatives, ensuring minimal waste and maximum impact in supporting vulnerable communities​.

Question 17

What criteria does EFB use to select beneficiaries?​

Accepted Answer

Beneficiaries are selected based on their socio-economic status and specific needs assessed through partnerships with Community-Based Organizations (CBOs)​.

Question 18

Is my monthly web subscription connected to EFB app?​

Accepted Answer

Your monthly donations will show up on your app on your 'My Donations' section of your profile​​​.

Question 19

Why was my credit card declined?​​

Accepted Answer

Credit cards can be declined for various reasons, and for security purposes. Circle of Humanity does not receive specific details on why a card was declined. Therefore, we cannot directly resolve the issue. If your card is declined, please reach out to your credit card company or bank for assistance in completing your payment.

Question 20

How can I change my payment method?​

Accepted Answer

To edit your payment method, go to your Profile > My Donations > Monthly Subscriptions > Edit Subscription then edit your payment details​.

Question 21

What is Egyptian Food Bank?

Accepted Answer

The Egyptian Food Bank, founded in 2004, is a non-governmental organization that aims to combat food insecurity in Egypt. The bank works to support low-income families by meeting their basic food needs and improving their access to nutritious and balanced meals.

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